Lucky 98 Privacy Policy —
Your Data, Handled With Care

1. Introduction

This Privacy Policy explains how Lucky 98 ("Lucky 98," "we," "us," "the Platform") collects, uses, stores and protects the personal information of players who register and use the platform at lucky98.fun. This policy applies to all users of the website regardless of which section they use — whether that is Slot Games, Slots, Live Casino, Fish Games, Bingo, the Bet sports betting section or any other part of the platform.

We understand that Pakistani players value their privacy and want to know exactly what happens to their information when they sign up, make a deposit in PKR or place a bet on a PSL match. This document is written in plain English so that it is genuinely useful — not just a legal formality that nobody reads.

By creating a Lucky 98 account or continuing to use the platform after this policy has been updated, you confirm that you have read and understood its contents and that you consent to the collection and use of your data as described here.

2. Information We Collect

Lucky 98 collects personal information in two ways — information you provide directly when using the platform and information that is generated automatically when you access or interact with the website.

Information you provide directly:

• Full legal name as it appears on your CNIC or other identity document.
• Date of birth (to verify that you meet the 18+ age requirement).
• Mobile number — used for account verification, transaction confirmations and support communications.
• Email address — used for account-related notifications and, if you opt in, promotional messages.
• Payment method details such as your JazzCash or Easypaisa number, Raast ID or bank account information needed to process PKR deposits and withdrawals.
• Identity verification documents such as a CNIC copy, requested when we need to confirm your identity before processing a large withdrawal or if your account is flagged for review.
• Any information you provide when you contact Lucky 98 support via live chat, email or any other channel.

Information collected automatically:

• Device information including device type, operating system and browser version.
• IP address and approximate location data derived from it.
• Session activity including pages visited, games played, bets placed and time spent on the platform.
• Transaction history — all deposits, withdrawals, bonuses received and gameplay records associated with your account.
• Cookie and session data as described in Section 5 of this policy.

3. How We Use Your Data

Every piece of data Lucky 98 collects is used for a specific purpose. We do not collect information speculatively and we do not use your data for purposes unrelated to running the platform and serving you as a player.

• Account management: Your registration details are used to create and maintain your Lucky 98 account, verify your identity and manage your login credentials.
• Payment processing: Your payment method details are used exclusively to process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer or other supported methods. Transactions are confirmed to your registered mobile number.
• Age and identity verification: Date of birth data and any identity documents you provide are used to confirm you are 18 or older and that your account details are genuine.
• Customer support: Information you share when contacting Lucky 98 support is used to investigate and resolve your query. Support records are retained for reference in the event of a follow-up issue.
• Fraud prevention and security: Device data, IP address and session activity are used to detect suspicious behaviour, prevent unauthorised access, identify duplicate accounts and protect the platform from abuse.
• Platform improvement: Anonymised aggregate data about how players use the platform helps us identify which games are popular, where players encounter difficulties and how to improve the overall Lucky 98 experience.
• Promotional communications (opt-in only): If you choose to receive promotional messages, your contact details are used to send you information about bonuses, PSL betting promotions, new game launches and other Lucky 98 offers.

4. Data Sharing and Third Parties

Lucky 98 does not sell your personal data. We do not share your information with advertisers, data brokers or any third party that would use it for their own commercial purposes. The only circumstances in which your data is shared with a third party are those directly necessary to operate the platform.

Service providers we work with:

• Payment processors: JazzCash, Easypaisa, Raast and bank partners receive only the payment details required to process a specific transaction. They operate under their own privacy and security standards and are not given access to your full Lucky 98 account profile.
• Identity verification providers: Where external verification is required, your identity documents may be processed by a third-party KYC service. These providers are contractually bound to handle your data securely and use it only for verification.
• Technical infrastructure: Cloud hosting and platform infrastructure providers may process data as part of standard operations. These providers are required to maintain appropriate security standards.
• Fraud prevention tools: Automated security systems may analyse session and device data to detect suspicious activity. This analysis is used exclusively for platform security purposes.

In all cases where your data is shared with a service provider, Lucky 98 requires contractual assurances that the data will be used only for the stated purpose and will be protected appropriately. No service provider is permitted to use Lucky 98 player data for their own marketing or commercial purposes.

5. Cookies and Tracking Technologies

Lucky 98 uses cookies and similar technologies to make the platform work properly, to remember your preferences and to understand how the website is used so we can continue improving it. Below is a breakdown of the cookies we use and what each type does.

• Essential cookies: These are required for the platform to function. They manage your login session, keep you signed in securely, and ensure that actions like placing a bet or making a deposit work correctly. These cookies cannot be disabled without breaking core platform functionality.
• Preference cookies: These remember your settings — such as your preferred language, display options and notification preferences — so you do not have to configure them every time you visit.
• Analytics cookies: These collect anonymised data about how players navigate the platform, which game sections are visited most and where users typically exit. This data is used in aggregate to guide platform improvements and is not linked to your individual account.

Lucky 98 does not use advertising cookies or cross-site tracking cookies that follow you to other websites after you leave our platform. We are not affiliated with any advertising network that places tracking pixels or third-party cookies on our pages.

Most browsers allow you to view, manage and delete cookies through their settings. Please be aware that disabling essential cookies will affect your ability to use Lucky 98 normally — you may not be able to stay logged in or complete transactions.

6. Data Retention

Lucky 98 retains your personal data for as long as your account is active and for a defined period after account closure. Retention periods are determined by the type of data and the reason it was collected.

• Account data (name, contact details, date of birth) is retained for the duration of your account and for a reasonable period after closure to resolve any outstanding queries or disputes.
• Transaction records including all PKR deposits, withdrawals and gameplay history are retained for an extended period after account closure as part of our standard financial record-keeping procedures.
• Identity documents submitted for verification are retained only for as long as is necessary to complete the verification process, after which they are securely deleted unless an outstanding compliance matter requires otherwise.
• Support communications are retained for a period sufficient to allow follow-up on the original query and to maintain a record of resolved disputes.
• Session and device data used for security monitoring is retained for a rolling period and then automatically purged.

When data is no longer needed and the retention period has expired, it is deleted or anonymised using secure procedures. You may request early deletion of your personal data as described in Section 8, subject to any legal or contractual obligations that require us to retain specific records.

7. Security Measures

Protecting the personal and financial data of Lucky 98 players is a core operational priority. We implement a range of technical and organisational security measures to safeguard your information against unauthorised access, disclosure, alteration or loss.

• SSL/TLS encryption: All data transmitted between your browser and Lucky 98 is encrypted using SSL/TLS. This protects your login credentials, transaction details and personal information from interception during transit.
• Secure data storage: Personal data stored by Lucky 98 is held in access-controlled environments. Access to player data is restricted to staff and systems that genuinely require it to perform their function.
• Payment security: PKR payment transactions via JazzCash, Easypaisa and other providers are processed through those providers' own secure payment infrastructure. Lucky 98 does not store full payment credentials on its own servers.
• Fraud and anomaly detection: Automated systems monitor account activity for unusual patterns, such as logins from new devices, rapid successive transactions or behaviour consistent with account compromise. Suspicious activity triggers an internal review.
• Staff access controls: Lucky 98 staff access to player data is role-based and logged. Staff members are not able to access data beyond what is required for their specific duties.

While Lucky 98 takes all reasonable steps to protect your data, no online platform can guarantee absolute security against all possible threats. You also play an important role in keeping your account secure — please use a strong, unique password, do not share your login details with anyone and contact support immediately if you suspect your account has been accessed without your authorisation.

8. Your Rights Over Your Data

Lucky 98 respects your right to understand and control how your personal information is used. The following rights are available to all registered players:

• Right to access: You can request a summary of the personal data Lucky 98 holds about you at any time. We will provide this to your registered contact details within a reasonable timeframe.
• Right to correction: If any of your personal data is inaccurate or out of date, you can update it through your account settings or by contacting support. We will correct any verified inaccuracies promptly.
• Right to deletion: You can request that Lucky 98 delete your personal data. We will fulfil this request subject to any legal, regulatory or contractual obligations that require us to retain specific records — for example, transaction data that forms part of our financial records.
• Right to withdraw consent: Where your data is used based on consent — for example, promotional communications — you can withdraw that consent at any time through your account settings. Withdrawal of consent does not affect the lawfulness of any processing carried out before it was withdrawn.
• Right to restrict processing: In certain circumstances you can ask us to limit how we use your data while a query or concern is being investigated.

To exercise any of these rights, contact the Lucky 98 support team with your account details and a description of your request. We aim to acknowledge all data rights requests within five working days and to resolve them as quickly as possible.

9. Third-Party Links and Services

The Lucky 98 platform may contain references to third-party payment providers such as JazzCash and Easypaisa. While these providers are integrated into the platform to facilitate PKR transactions, they operate under their own independent privacy policies. Lucky 98 is not responsible for the privacy practices of third-party services and encourages you to review the relevant policies of any payment provider you use.

Lucky 98 does not embed third-party social media widgets, external advertising networks or analytics services that track you across other websites. Any analytics tools used by Lucky 98 operate only within the platform and use anonymised data.

10. Children's Privacy

Lucky 98 is strictly for adults aged 18 and above. We do not knowingly collect personal information from anyone under 18. If you are a parent or guardian and believe that a minor has created a Lucky 98 account or provided us with personal data, please contact our support team immediately. We will investigate and close the account without delay, returning any funds deposited in accordance with our standard procedures for underage accounts.

We recommend that parents and guardians use device-level parental controls to restrict access to online gaming and betting platforms. Lucky 98 does not provide a child-safe version of its platform and it must not be accessed by anyone under the age of 18 under any circumstances.

11. Changes to This Privacy Policy

Lucky 98 may update this Privacy Policy from time to time to reflect changes to how the platform operates, the services we offer or in response to feedback. When material changes are made, the "Last Updated" date at the top of this page will be revised and, where appropriate, players will be notified through their registered contact details or via a notice on the platform.

We encourage you to review this page periodically. Continued use of Lucky 98 after a privacy policy update constitutes acceptance of the revised version. If you do not agree with changes to this policy, you may request account closure through our support team.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights or need to report a privacy concern, please contact the Lucky 98 support team. We are available to assist Pakistani players in plain English and aim to respond to all privacy-related queries promptly.